Privacy policy.

By using this website and purchasing my products and services you are acknowledging my terms of service.

By using this website some of your personal information may be collected. This may be through signing up to my email subscription, through my online contact form or booking an appointment through the book now button.

Examples of information that may be gathered through this website are: name, date of birth, age, gender, contact details, payment details.

During your naturopathic consultation either in person or via telehealth any information gathered will be completely confidential and kept securely and will be covered by the Australian Privacy Act 1988.

Apart from use during your consultation there are very limited reasons that your personal medical information will ever be seen by a person other than Carmen Andrews.

  • Other health care practitioners may be given relevant personal medical information if you are referred for treatment (only with your consent).

Certain circumstances may require me by law to disclose this personal information to

  • Courts, tribunals and regulatory authorities.

  • Preventing serious injury or harm to your life, health and safety

  • Preventing serious injury or harm to public health and safety

Access to your personal information

You may ask for access to your personal medical records, however this process may incur a administrative fee. If you would like to modify your personal information please contact me at carmenandrewsnaturopathics@gmail.com

I will keep your records secure for a maximum of seven years or as long as your are a client. If the client is younger, under law I will retain records until the child is 25, as part of a duty of care.

Privacy related complaints

In the unfortunate event that you have a complaint about privacy, please contact me via carmenandrewsnaturopathics@gmail.com. I will do my very best to resolve your issue.

If the complaint is not resolved internally you may contact the OAIC. The website is https://www.oaic.gov.au/ phone number is 1300 363 992.

Changes and updates to the policy

I reserve the right to update this privacy policy. It is recommended you check regularly to see these updated changes as they happen.

Contact

If you have any questions regarding this privacy policy please contact me:

Carmen Andrews Naturopathics

Carmenandrewsnaturopathics@gmail.com